AI Customer Support
built
ForIndia Bus Travel
Pooja, your AI agent, talks to passengers in Hinglish — handling queries, bookings, reminders and feedback across every leg of the journey.
trusted by operators on routes across India
The complete journey
Pooja stays with the passenger
at every step of the route.
One AI agent does the job of three people.
On every bus operator's team, three people spend their day on passenger calls. Pooja — your InstaBus AI agent — handles all of that calling work alone, in Hinglish, 24×7.
Before InstaBus
3 people making passenger calls
Manually calling passengers for bookings & reminders
Calling passengers about boarding, delays & conductor connect
Answering queries, complaints & refund calls
Replaced by
With Pooja
One AI agent replaces all three
Every passenger call below used to need a separate staff member. Pooja now does all of them.
Outbound passenger calls
Was: Office boy
Boarding & trip updates
Was: Bus conductor
Inbound queries & complaints
Was: Support agent
Stop hiring for calls. Let Pooja handle them.
Operators keep their conductors on the bus and their team in the office — Pooja takes over every phone conversation with passengers.
Every passenger conversation,
handled at scale.
From the first booking nudge to the post-trip review — Pooja covers the full journey lifecycle.
Customer queries
Bus location, ETA, boarding point, refund status — answered instantly, in Hinglish.
Sales & bookings
Convert inbound enquiries into confirmed seats with route, fare and availability awareness.
Feedback collection
Post-trip CSAT, structured feedback on driver, cleanliness and punctuality — captured by call.
During-trip check-in
Mid-journey wellness calls — surface AC, charging or onboard issues before they escalate.
Repeat sales
Time return-trip nudges, seasonal route offers and loyalty calls based on travel history.
Onboarding support
Welcome new passengers, walk them through e-tickets, seat selection and travel rules.
Trip reminders
Pre-travel reminder calls with boarding point, time, conductor number and route number — so no passenger ever misses their bus.
Hear Pooja in action,
with real passengers.
Sample calls between InstaBus AI and actual passengers — recorded in production.
Pre-travel boarding call
Bikaner → Ajmer · Hindi
—
During travel call
Bikaner → Ajmer · Hindi
—
Feedback call
Bikaner → Ajmer · Hindi
—
What bus operators
are saying.
Pehle 3 banday din-bhar phone pe lage rehte the. Ab Pooja sab kuch handle karti hai — aur passengers ki feedback bhi acchi aati hai.
Hamari booking enquiries 40% badh gayi kyunki ab har call ka jawab milta hai — chahe raat ke 2 baje ho. Pooja never misses a call.
Trip reminder calls ne no-show passengers almost khatam kar diye. Operators ke liye yeh ek real game-changer hai.
No long-term contracts. Pay only for what you use. Volume pricing available for large fleets.
Hear Pooja speak
to a real passenger.
Get a personalised live demo. We'll call your number — or trigger a sample call to see exactly how Pooja handles your passengers.
no credit card · no commitment · 5 minutes