Privacy Policy

1. Company Information

Fleetx Travies E-Buses Private Limited ("we", "our", or "us") operates the InstaBus platform and related services under the brand name InstaBus.

2. Information We Collect

When you access or use InstaBus services, we may collect the following categories of information:

• Personal identification details such as name, phone number, and email address.
• Messages, responses, and interactions conducted through our WhatsApp Business account.
• Communication metadata, including delivery status and timestamps.
• Technical data such as IP address, browser type, and device information.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and manage our InstaBus services.
• To send transactional and service-related communications via WhatsApp or other channels.
• To respond to inquiries and provide customer support.
• To improve system performance, security, and user experience.
• To comply with applicable legal and regulatory obligations.

4. WhatsApp & Meta Platforms

We use the WhatsApp Business API provided by Meta Platforms, Inc. to communicate with users. By interacting with us via WhatsApp, you acknowledge that your data may be processed by Meta in accordance with WhatsApp’s Privacy Policy.

We strictly adhere to Meta’s WhatsApp Business Policy and Platform Terms. We only send messages where we have a lawful basis or user consent, and we do not send unsolicited communications.

You may opt out of receiving WhatsApp messages at any time by contacting us at team@instabus.co.in.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data. We may share your information only in the following circumstances:

• With Meta Platforms, Inc. for the purpose of enabling WhatsApp communications.
• With authorised service providers who support our platform operations under strict confidentiality obligations.
• With regulatory authorities, law enforcement, or government bodies when required by law.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once data is no longer required, it is securely deleted or anonymised.

7. Your Rights

Subject to applicable law, you have the right to access, correct, update, or request deletion of your personal data. To exercise your rights, please contact us at team@instabus.co.in.

8. Data Security

We implement appropriate technical and organisational safeguards to protect your personal data against unauthorised access, disclosure, alteration, or destruction.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page with a revised "Last Updated" date. Your continued use of InstaBus services after such updates constitutes acceptance of the revised policy.

10. Contact Us

Fleetx Travies E-Buses Private Limited

75-C, Civil Lines, Near Bharat Nagar Chowk,

Udham Singh Nagar, Ludhiana, Punjab – 141001, India

Email: team@instabus.co.in

Website: https://instabus.co.in